COURSE # MGM-241
ORGANIZATIONAL PERFORMANCE MANAGEMENT
…organizations that succeed will be those that anticipate change and develop strategies in advance…
Organizations large and small, private and public, in all endeavors, face increasing pressures to improve their effectiveness. Organizations that succeed will be those that anticipate change and develop strategies in advance. This puts a premium on certain performance capabilities such as adaptability, flexibility, responsiveness, decisiveness, speed, quality, value, and customer satisfaction. This training brings together the most successful strategies and approaches for achieving a high-performing organization. These strategies and approaches are based on the latest research findings as well as those used by ?world-class? organizations. The training covers all the key elements that contribute to high performance and organizational effectiveness.
- Illustrations and examples of organizations in both the public and the private sectors that have successfully applied these strategies and approaches will be provided.
- Participants will conduct a self-assessment of their organization, using modified and tailored Malcolm Baldrige criteria questions, to identify opportunities for improvement and strengths.
Applications and benefits:
You will benefit by enhancing your understanding of the:
- Application of the systems approach to organizational performance management.
- Link performance management with the strategic goals of the organization.
- A framework for interpreting organizational performance and develop appropriate performance measurements.
- A major assessment tool such as Malcolm Baldrige criteria.
- The performance of organizations through process improvement of functions.
- A balanced set of performance measures that can be used to evaluate an organization on a continuous basis.
Who should attend:
Organizational effectiveness is the summation of the effectiveness of its individual activities. The distributed nature of the task calls upon special management techniques that are the subject of this course. The management ideas, tools and case studies presented here are invaluable resource for ALL management functions seeking objectives alignment within the organization.
Course Outline:
- The Need for Enhancing Organizational Performance
- Overview of Criteria for Performance Excellence
- MBNQA (Malcolm Baldrige National Quality Award) criteria review: A Standard of Excellence throughout the US - http://www.baldrigeplus.com/
- EQA-European Quality Association
- ISO-9000-9004 and ISO 9004-2000
- CMMI
- Role of Leadership and Strategic Planning in Performance Management
- Customer and Market Focus
- Customer and Market Knowledge; Assessing Customer Requirements
- Concepts of Service Quality vs. Product Quality
- Customer Relationship Management
- Customer Satisfaction
- Developing a Customer Centric Strategy
- Performance Management, Analysis and Knowledge Management: The Effective Use of Measurement to Manage an Organization
- MBNQA criteria
- Linking Measures to Strategic Planning
- Market Basket of Measures
- Balanced Scorecard Concept ? Examples
- Benchmarking Process
- Performance Review and Analysis
- Knowledge Management
- Enhancing your Human Capital (Core Competencies)
- Work Systems
- Employee Performance Management System
- Motivational Techniques-Incentives and rewards-Fortune 100 Best
- Employee Learning-Knowledge, Skills and Capabilities
- Quality of Work Life and Employee Satisfaction
- Organizational Behavior Concepts of a HPWS
- Process Management Introduction
- MBNQA Criteria
- Process Management Introduction
- Process Management Theory
- Process Design
- Process Control
- Process Improvement
- Process Improvement Approaches
- TQM and the Juran Trilogy
- BPR
- Six Sigma
- Lean Manufacturing
- CMMI
- ISO 9004-2000
- What?s Next
- Problem Solving Tools and Techniques to Justify Opportunities for Improvement
- Scientific Method
- What is the problem? (Problem Identification Tools) flow charts, service mapping, and check sheets
- What is causing the problem (Problem Analysis Tools) pareto charts, fishbone diagrams, scatter diagrams, histograms
- What are alternative solutions to the problem-decision making tools?cost benefit analysis, cost effectiveness analysis
- Control tools-SPC and SQC and CPk factors
- Information Technology-the critical component to increasing performance
- CMMI
- Enterprise Resource Planning
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- Supply Chain Management?Getting the product or service to the customer
- Supply chain approaches-Innovative versus Functional products
- Mass Customization
About the Instructor
Dr. John O. Aje is the Associate Dean for Academic Affairs and a Professor at University of Maryland University College (UMUC) Graduate School. Prior to his present position, he was the Chair of the Technology and Engineering Management department. He is an invited member of the National Science Foundation committee on management of technology, and a member of the editorial board of the International Institute of Electronics and Electrical Engineers (IEEE) journal, "Transactions On Engineering Management" and the Technology Practice Area Editor for "Technovation: The International Journal of Technological Innovation, Entrepreneurship and Technology Management." He is also a member of the Board of Directors of the "International Association for Management of Technology (IAMOT)" and a member of the Board of Examiners of the Malcolm Baldrige National Quality Award.
Dr. Aje received his B.S. degree from Clemson University, M.S. degree from North Carolina State University, Master of Engineering Management, (M.E.M.) and D.Sc. from the George Washington University School of Engineering and Applied Science.
Details:
Course: MGM-241 Duration: 3 Days FEE: $1,399 CEUs: 2.16
Please direct any additional inquiries regarding our courses to Anita Hellstrom, Program Coordinator, by e-mail, FAX: (240) 371-4488 or TELEPHONE: (202) 241-6326.
Call toll free 1-800-683-7267 from anywhere in the Continental U.S. or CANADA.
Last modified November 11, 2011
